Special Assistance Request

Special assistance can only be requested on confirmed bookings. We’re committed to making a seamless travel experience for all our fans. It is important to call our Contact Centre on (0861 KULULA/585852) for immediate assistance, if your flight departs within the next 48 hours.

Fill in the form below to request special assistance for your flight, a request can take up to 48 hours to be confirmed. Please note: submitting this form does not guarantee your request for assistance and is subject to availability. Your request will be confirmed by our Special Cases Team via email or phone. Should we reach the safety quota for Special Assistance on your flight booked, we may be required to change the flight to ensure that we comply with the Comair Limited required safety regulations.

You may use this form to notify us of any disabilities or conditions you might have according to our special assistance classifications.

Other airlines: Should your flight be operated by a different airline (not kulula.com or British Airways operated by Comair), please visit the airline specific website.

All fields marked with * are mandatory

Booking Reference Number *

Example: AFBECD (Booking reference can be found on your confirmation email)

Traveller Details

Please enter the details of the traveller that requires special assistance.

First Name

Last Name

Contact Number

Date of birth

Example: 1988/02/22

Contact Person

Please fill in the Contact Person's Details with regards to this request.

Contact Person is the same as Traveller

First Name

Last Name

Contact Number

Special Assistance Request For Traveller

Nature of condition

Specify the condition

Example: quadriplegic or surgery

Period of this condition

Example: 6 months

If possible, please elaborate on the condition

Has the traveller had any operations or been under anaesthetics in the past 6 months?

Please download the INCAD form for you doctor to fill in and to confirm the prognosis for the flight. Once completed this form needs to be emailed to the Special cases team at specialcasescc@kulula.com

Does the traveller use medication for the condition?

Does the traveller need the medication on board?

Can the traveller administer their own medication?

Select type of assistance required:

Wheelchair
Meet and Assist
None

Disclaimer: By selecting “None” you confirm that the traveller specified above can walk long distances, climb stairs and does not require assistance on-board or during their travel.

'Meet and assist' is available for elderly, semi-disabled or 'first time' travellers. Please use the form field provided above to elaborate on the travellers’ condition, should it be for any other reason.

The traveller’s limitations are... (Select one or more of the following):

Can't walk long distances
Can't climb stairs unaided
Can't manage in cabin unaided (i.e walking and feeding themselves)
Can't sit upright for duration of the flight
Can't manage toilet facilities unaided
Can't control bladder and bowel movements
Can't bend his/her kneed when seated for take-off and landing
Other limitations

Please specify the limitations of the taveller

Example: First time flyer